You can use our Knowledge Capture app to leverage your team’s collective knowledge.
Using the app, agents can:
- Search the Help Center without leaving the ticket
- Insert links to relevant Help Center articles in ticket comments
- Add inline feedback to existing articles that need updates
- Create new articles while answering tickets using a pre-defined template
Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers.
To get started, see our Knowledge Capture documentation.
And before your agents can start creating new knowledge directly from tickets, you’ll need to create a template for them to use. To help you along, we’ve provided some template ideas below. You can copy and paste any sample template below into a new article, add the KCTemplate label to the article, and you’ll be all set.
Q&A template:
[Title]
Question
write the question here.
Answer
write the answer here.
Solution template:
[Title]
Symptoms
write the symptoms here.
Resolution
write the resolution here.
Cause
write the cause here.
How-to template:
[Title]
Objective
write the purpose or task here.
Procedure
write the steps here.
Comments
17 comments
Rs 19010 withdrawal 16/5/2023 ko kiya pending so ho rha h fast karen
Apruf ho gya Ac me nahi aaya 19000
APPROVED so Kar dipa but ac me so nahi Kar rha h
Jawb nahi milrha h
inr 19010 withdrawal kiya avi tak nahi hua reply vi nahi de rhen
Bit bse me sell nhi ho rha hai
Request bhi nhi lgta hai
0x4506e6a9a8f3d83733a2cb774fe2cb8f007e87b09204b91d90591af0ac9f596e coin not withdrawal crypto problem
24 horas exchange kam karta h 4 7 2023 ko rat me withdrawal kiya avi tak huo nahi
My INR 21810/- withdrawal not diposit my account
My INR 21810/- withdrawal not diposit my account
Bitbse Exchange block bta rha hai kase sahi hoga
Sir mera Account Bolock hu gaya palse help me sir
𝕄𝕪 𝕔𝕠𝕦𝕟𝕥𝕣𝕪 𝕘𝕒𝕝𝕒𝕥 India
Sir why is my crypto transaction showing locked please approve my request
Plese Apruved INR WITHDRAWAL DELAY 36 HOURSE
Rajat Singh
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